Effective Date: 11 August 2026 · Version: 1.0
This Policy forms part of the Terms of Service. It explains how to cancel, when you get money back, and how long it takes.
1. Cancelling a subscription
You can cancel at any time, online, from your account settings. It takes the same number of steps as subscribing. No phone call, no email, no retention gauntlet.
- Cancellation stops the next renewal.
- You keep access until the end of the period you have already paid for.
- We do not pro-rate the unused part of the current period, except where §3 or a mandatory law applies.
Before your subscription ends: export any decks you want to keep, and spend any credits you still hold. A plan's monthly credits do not roll over: unused ones are replaced at each renewal. Separately purchased top-up credits do carry over between billing periods, but they last only for as long as your subscription is valid — when a subscription lapses, the credits remaining in the wallet expire with it.
2. Auto-renewal
Subscriptions renew automatically until you cancel. Before you pay we show you the price, the billing period, and the renewal date, and you must affirmatively agree to them. We send an acknowledgment after purchase, and — where the law requires — advance notice before an annual renewal or a price increase.
To stop auto-renewal: cancel from account settings before the renewal date.
3. EU/EEA and UK consumers — 14-day right of withdrawal
If you are a consumer in the EU, EEA, or UK you may withdraw from a purchase within 14 days, without giving a reason.
How. Email support@the-karya.com, or use the cancellation option in your account, or send the form in §9. Any clear statement works.
Refund. Where the right applies and you have not waived it (see the box below), we refund everything you paid within 14 days of being told, by the same payment method, at no cost to you. If you have already used some of your credits, we may deduct a proportionate amount for those — see below.
### ⚠️ Important — you may have waived this right
The Service gives you immediate access to digital content. At checkout you are asked to confirm that you want us to start immediately and that you understand you lose your right of withdrawal once we do.
If you ticked that box and started using the Service, the 14-day right no longer applies. If you ticked it but have not used any credits, contact us — we will normally refund anyway.
If you have used some credits, we may deduct a proportionate amount for what you consumed and refund the rest.
This section overrides §4 for EU/EEA/UK consumers.
4. General refund position
Outside the statutory rights above and any other mandatory law, credit purchases and subscription fees are non-refundable. Credits are consumed on use and the AI processing cost is incurred immediately.
5. When we always refund
We refund in full, without argument, where:
| Situation | What happens |
|---|---|
| We charged you in error — duplicate, wrong amount, charge after cancellation | Full refund |
| A paid operation failed and credits were not automatically returned | Credits restored, or refunded if you prefer |
| The Service was materially unavailable for an extended period during your paid term | Pro-rata refund or credit, your choice |
| We materially changed or removed a paid feature you were actively using mid-period | Pro-rata refund of the unused period |
| We terminated your account without cause | Pro-rata refund of the unused period |
| A refund is required by law in your jurisdiction | Full compliance |
Automatic partial refunds. If a deck generation partly fails, the system refunds the unused portion in credits automatically — you keep the slides that worked and are not charged for the ones that did not. You do not need to ask.
6. When we do not refund
- Change of mind after you have used the credits (outside the EU/UK withdrawal right).
- Dissatisfaction with AI output quality. AI output is probabilistic and we make no warranty as to quality — see Terms §11. Tell us anyway; if something is genuinely broken we want to know and will usually make it right.
- Decks you deleted, or that expired after 12 months of inactivity. We do not offer a recovery service — see Terms §12.
- Termination for breach of the Terms or the Acceptable Use Policy.
- Unused credits on voluntary account closure.
- Third-party outages outside our reasonable control, beyond any applicable SLA credit.
7. How to request a refund
Email support@the-karya.com with:
- The email address on your account
- The transaction date and amount, or the payment reference from your receipt
- What went wrong
Timelines:
| Stage | Time |
|---|---|
| We acknowledge | 2 business days |
| We decide | 7 business days |
| We instruct the refund | 2 business days after approval |
| Money reaches you | 5–10 business days (bank dependent) |
| EU/UK withdrawal refunds | Within 14 days of your notice |
Refunds go back to the original payment method. We cannot refund to a different method or account.
If you disagree with a decision, reply and ask for escalation — a second person reviews it. See Contact & Grievance.
8. Chargebacks
Please talk to us first — we can usually resolve it faster than your bank can. If you raise a chargeback we may suspend the account while the dispute is open. If it is resolved in our favour we may require the outstanding amount to be settled before restoring access.
9. Model withdrawal form
(EU/EEA/UK consumers only. You do not have to use this form.)
To: Karya, New Delhi, India — support@the-karya.com
I hereby give notice that I withdraw from my contract for the supply of the following service:
Ordered on: ______________ Account email: ______________ Name: ______________ Address: ______________ Date: ______________ Signature (if on paper): ______________
10. Taxes on refunds
Where we charged GST, VAT, or sales tax, a refund includes the tax charged. Where only part is refunded, the tax is refunded proportionately.
11. Contact
Karya — New Delhi, India support@the-karya.com · the-karya.com