Effective Date: 11 August 2026 · Version: 1.0
Who we are
Karya Partnership firm registered under the Indian Partnership Act, 1932 Registration No. 3263 of 2026 New Delhi, India
How to reach us
| What you need | We reply within | |
|---|---|---|
| Support — anything about using the product | support@the-karya.com | 2 business days |
| Billing, refunds, cancellation | support@the-karya.com | 2 business days |
| Privacy, data access, deletion | support@the-karya.com | 30 days (usually far sooner) |
| Legal notices | support@the-karya.com | 5 business days |
| Security vulnerabilities | support@the-karya.com | 2 business days |
| Copyright / DMCA | support@the-karya.com | 5 business days |
| Abuse reports | support@the-karya.com | 2 business days |
| Appeals against a moderation or account decision | support@the-karya.com | 10 business days |
Support is in English. Business hours are Mon–Fri, 10:00–18:00 IST, excluding Indian public holidays.
Grievance Officer — India (DPDP Act)
Required under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Aarya Banthia Grievance Officer & Data Protection Contact Karya, New Delhi, India support@the-karya.com
Process. Write to the Grievance Officer with your account email and what has gone wrong. We acknowledge within 72 hours and resolve within the timelines prescribed by the DPDP Act and Rules. If you are not satisfied, you may complain to the Data Protection Board of India — but the Act requires you to raise it with us first.
If you are in the EU, EEA, or United Kingdom
We have no establishment in the EU or UK. Contact us directly at support@the-karya.com on any matter relating to the processing of your personal data. Write in English. We respond to data protection requests within 30 days, on the same terms as everyone else.
You may also complain to your national supervisory authority — see Escalation below.
Escalation
- Support — most things are solved here.
- Escalate — reply asking for escalation, or write to
- Regulator — if we cannot resolve it:
support@the-karya.com. A second person reviews.
| You are in | Complain to |
|---|---|
| India | Data Protection Board of India |
| EU / EEA | Your national supervisory authority |
| UK | Information Commissioner's Office — ico.org.uk |
| United States | Your state Attorney General |
- Formal dispute — see
Terms §21. Consumers can use their local courts and are not bound by the arbitration clause.
Copyright complaints
Send copyright notices and counter-notices to support@the-karya.com with Copyright in the subject line. We aim to acknowledge within 5 business days.
See the Copyright & DMCA Policy for what to include and how we handle notices.
Postal address
Email is the fastest and most reliable way to reach us, and we monitor support@the-karya.com daily.
If you need to send formal written notice by post, email us first and we will provide our full postal address for service. Post to India is slow, and we would rather your notice reached us than sat in a letterbox.